Return & Refund Policy
Transparent, fair, and customer-first guidelines for sacred astrological services and physical e-commerce store products.
Astrological Services & Personalized Reports
Astrological services provided by KuthiYengpham by KangleiAstro—including Manipuri Kuthi Yengba, handwritten Kuthi Iba scrolls, Live Astrologer Chat & Call consultations, Kundli matchmaking, and Numit Leppa calculations—are bespoke, individualized spiritual calculations meticulously drafted by scholars and Jyotish practitioners based on the unique birth details provided by the client.
Administrative Review & Consideration Process
Because astrological readings and consultations consume dedicated astrologer preparation and mathematical calculation time, standard automatic refunds are not applicable once the consultation session has occurred or after personalized report compilation has begun.
However, your satisfaction is our highest priority. If you experienced a genuine technical failure during a live session, astrologer non-availability, or believe an administrative calculation error occurred:
E-Commerce Store & Sacred Physical Products
All sacred gemstones, energized yantras, authentic rudraksha beads, traditional pooja articles, and astrological books purchased from our E-Shop are carefully inspected and securely packaged.
If the product you received does not match what you ordered, we will provide a 100% immediate replacement or full refund.
If the parcel arrives broken or visibly damaged during transit, upload photos via our portal for a hassle-free instant replacement.
If the gemstone or sacred article has authentic quality discrepancies, return it for an exchange or full 100% money-back refund.
Need to Return or Replace an E-Shop Product?
Please submit your request within 7 days of delivery using our dedicated online return portal with clear photos of the product.
Refund Processing Timelines & Methods
- Online Payments (Cards / NetBanking / UPI via PayU): Approved refunds will be credited back to the original source account within 5 to 7 business days depending on your bank's settlement cycle.
- Direct Manual UPI Transfers: Approved refunds will be remitted directly to the customer's designated UPI VPA ID or Bank Account within 24 to 48 hours of verification.
- Product Replacements: Free replacement parcels will be dispatched via express courier with real-time tracking within 2 business days of return approval.
Have Questions Regarding a Return or Order?
Our support team is available Monday through Saturday (9:30 AM – 6:00 PM IST).